Gramma's Terms, Conditions, and Policies
Return & Exchange Policy
Due to the intimate nature of our products, health and safety considerations, and because many items are custom made to order, we ARE NOT able to accept returns or exchanges. We encourage our customers to make educated and confident purchases. Please contact us prior to purchase if you have any questions regarding Gramma’s hand crafted sausages. If you are unsure of how to use a product, please contact us prior to ordering. Please check sizes to ensure these will work with your body and the clothing you expect to wear.
Ordering the wrong size or color of silicone products (packers, STP, dildos, etc) and/or clothing (underwear or harnesses), including items not living up to your expectations, will not be a reason for us to accept a return for refund or exchange. If the product is damaged after your use of the product, we can not refund based on use nor your dissatisfaction. Customized and made to order products are always inspected before shipping to ensure it meets Gramma's high expectations of quality and matches the choices you made on the order.
Privacy Policy
Protecting your private information is our priority. This Statement of Privacy applies to www.grammassausages.com, and Gramma's Sausages, LLc and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Gramma's Sausages, LLc include www.grammassausages.com and Gramma's Sausages. The Gramma's Sausages website is a ecommerce site. By using the Gramma's Sausages website, you consent to the data practices described in this statement.
Collection of your Personal Information
Gramma’s TRANSlation - We take your personal info (like name, mailing address, etc) so we can send you your sausages! If you sign up for our mailing list, buy a product, etc (anything where you enter information about yourself in) we will have the info you’ve provided to us and that’s it!
In order to better provide you with products and services offered, Gramma's Sausages may collect personally identifiable information, such as your:
-First and Last Name
-Mailing Address
-E-mail Address
-Phone Number
If you purchase Gramma's Sausages's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.
Gramma's Sausages may also collect anonymous demographic information, which is not unique to you, such as your:
-Age
-Gender
Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Gramma's Sausages' public message boards, this information may be collected and used by others.
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.
Use of your Personal Information
Gramma’s TRANSlation - Gramma uses the information you’ve given her so she can communicate with you and have sausages delivered to your place! DAZ IT.
Gramma's Sausages collects and uses your personal information to operate and deliver the services you have requested.
Gramma's Sausages may also use your personally identifiable information to inform you of other products or services available from Gramma's Sausages and its affiliates.
Sharing Information with Third Parties
Gramma’s TRANSlation: Gramma doesn’t fuck with the patriarchy and sell our mailing list (or any of your info) to assholes who want to market to you. We get your information from you so *we* can send you updates and such on dope new sausage deals! The one exception is if some legal body needs to investigate for some reason (e.g. a HOMOcide committed by a sausageer, forensically traced by a sausage purchase at a specific IP address at x time lol) or for some reason public safety is threatened (if you’re a triple homicide fugitive all over the television, don’t use your real name to buy a Gramma’s Sausage – or she may report you to the cops lol).
Gramma's Sausages does not sell, rent or lease its customer lists to third parties.
Gramma's Sausages may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Gramma's Sausages, and they are required to maintain the confidentiality of your information.
Gramma's Sausages may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Gramma's Sausages or the site; (b) protect and defend the rights or property of Gramma's Sausages; and/or (c) act under exigent circumstances to protect the personal safety of users of Gramma's Sausages, or the public.
Tracking User Behavior
Gramma’s TRANSLATION: Gramma uses a platform that takes statistics so we can use that information on what brought in sales and such. She isn't *that* creepy!
Gramma's Sausages may keep track of the websites and pages our users visit within Gramma's Sausages, in order to determine what Gramma's Sausages services are the most popular. This data is used to deliver customized content and advertising within Gramma's Sausages to customers whose behavior indicates that they are interested in a particular subject area.
Automatically Collected Information
Information about your computer hardware and software may be automatically collected by Gramma's Sausages. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Gramma's Sausages website.
Use of Cookies
The Gramma's Sausages website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Gramma's Sausages pages, or register with Gramma's Sausages site or services, a cookie helps Gramma's Sausages to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Gramma's Sausages website, the information you previously provided can be retrieved, so you can easily use the Gramma's Sausages features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Gramma's Sausages services or websites you visit.
Links
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Security of your Personal Information
Gramma's Sausages secures your personal information from unauthorized access, use, or disclosure. Gramma's Sausages uses the following methods for this purpose:
-SSL Protocol
When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.
We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.
Right to Deletion
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
•Delete your personal information from our records
•Direct any service providers to delete your personal information from their records.
Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:
•Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us
•Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
•Debug to identify and repair errors that impair existing intended functionality
•Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
•Comply with the California Electronic Communications Privacy Act;
•Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
•Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
•Comply with an existing legal obligation; or
•Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.
Children Under Thirteen
Gramma's Sausages does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.
Disconnecting your Gramma's Sausages Account from Third Party Websites
You will be able to connect your Gramma's Sausages account to third party accounts. BY CONNECTING YOUR GRAMMA'S SAUSAGES ACCOUNT TO YOUR THIRD PARTY ACCOUNT, YOU ACKNOWLEDGE AND AGREE THAT YOU ARE CONSENTING TO THE CONTINUOUS RELEASE OF INFORMATION ABOUT YOU TO OTHERS (IN ACCORDANCE WITH YOUR PRIVACY SETTINGS ON THOSE THIRD PARTY SITES). IF YOU DO NOT WANT INFORMATION ABOUT YOU, INCLUDING PERSONALLY IDENTIFYING INFORMATION, TO BE SHARED IN THIS MANNER, DO NOT USE THIS FEATURE. You may disconnect your account from a third party account at any time. Users may learn how to disconnect their accounts from third-party websites by visiting their "My Account" page. Users may also contact us via email.
E-mail Communications
From time to time, Gramma's Sausages may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from Gramma's Sausages or click on a link therein.
If you would like to stop receiving marketing or promotional communications via email from Gramma's Sausages, you may opt out of such communications by Customers may unsubscribe from emails by "replying STOP" or "clicking on the UNSUBSCRIBE button..
Changes to this Statement
Gramma's Sausages reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our website, and/or by updating any privacy information. Your continued use of the website and/or Services available after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.
Contact Information
Gramma's Sausages welcomes your questions or comments regarding this Statement of Privacy. If you believe that Gramma's Sausages has not adhered to this Statement, please contact Gramma's Sausages at:
Gramma's Sausages, LLC
_________________
Louisville, Kentucky 40204
Customer Service: (502) 653-9293
Email Address:
Effective as of May 10, 2022
Shipping Policy
Gramma's Sausages, LLC ("we" and "us") is the operator of (https://www.grammassausages.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
3. Returns
3.1 Return Due To Change Of Mind
Due to the personalized nature of the product, Gramma's Sausages will not accept returns after an order ships.
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
4.3 Dispatch Time
Orders are usually dispatched within 1-3 business weeks of payment of order
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.5 P.O. Box Shipping
Gramma's Sausages, LLC will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Gramma's Sausages, LLC encourage you to be aware of these potential costs before placing an order with us.
If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Gramma's Sausages, LLC at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
8. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order
has already been dispatched, please refer to our refund policy.
9. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service enquiries, please submit an enquiry at grammas.sausages@gmail.com
Shipping Policy Generated at Easyship.com